Frequently Asked Questions

Everything you need to know about shopping with Fila online.

How can I track the status of my order?

Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on our carrier's website to monitor your shipment's progress.

What is your return policy for footwear and apparel?

We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that certain limited-edition releases may be final sale.

How do I ensure I am ordering the correct size?

Each product page features a detailed 'Size Guide' link. We recommend measuring your foot or chest and comparing it to our charts, as sizing can vary between performance athletic gear and heritage collections.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Klarna and Afterpay.

Do you offer international shipping?

Yes, we ship to over 50 countries. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs regulations.

How should I care for my Fila sneakers to maintain their quality?

To preserve the materials, we recommend hand-cleaning with a soft cloth and mild detergent. Avoid machine washing or drying, especially for leather and suede models.